Help Center
Find answers to common questions about using LeuClean.
Frequently Asked Questions
How does LeuClean verify cleaners?›
All cleaners go through a 4-step TrustPass process: identity verification (NIN/passport), selfie matching, address verification, and background checks. Only verified cleaners can accept bookings.
How do I book a cleaning service?›
Log in, go to your customer dashboard, click "Book a Service", select your service type, location, and preferred date/time. A verified provider will be matched to your request.
Can I cancel a booking?›
Yes, you can cancel a booking from your bookings page as long as the status is Quoted, Pending, or Confirmed. Please review our cancellation policy for any applicable fees.
How does payment work?›
Payment is held in escrow until you approve the completed service. Once you mark the service as complete, funds are released to the provider. This protects both parties.
How do I become a provider on LeuClean?›
Register with a "Provider" account, complete your provider profile, and list your services. You can start receiving bookings once your profile is approved.
I forgot my password. What do I do?›
Go to the login page and click "Forgot password?" — enter your email and we'll send you a reset link.
Still need help?
Our support team is available to assist you.