Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, book a service, or contact us for support. This includes:

• Name, email address, phone number, and password
• Profile information including your address and profile photo
• Identity documents (NIN, passport) for TrustPass verification
• Payment and transaction information
• Messages and communications on the platform
• Device and usage data when you use our services

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process bookings and payments
• Verify the identity of cleaners and providers via TrustPass
• Send transactional notifications about your bookings and account
• Respond to your comments and questions
• Monitor and analyse usage patterns to improve the platform
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations

3. Sharing of Information

We do not sell your personal information. We may share information with:

• Service providers: Third parties that help us operate the platform (payment processors, cloud hosting, SMS/email providers)
• Other users: When you book a service, your name and contact details may be shared with the provider/worker assigned to you
• Legal compliance: When required by law, court order, or to protect our rights

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at info@leuclean.com. Some data may be retained as required by law or for legitimate business purposes (e.g., completed transaction records).

5. Security

We use industry-standard security measures to protect your information, including encryption in transit (TLS), hashed password storage, and access controls. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your data
• Object to or restrict our processing of your data
• Data portability

To exercise these rights, contact us at info@leuclean.com.

7. Cookies

We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how you use our platform. You can control cookie settings through your browser, but disabling cookies may affect platform functionality.

8. Children's Privacy

LeuClean is not directed at children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by a prominent notice on our platform. Your continued use of LeuClean after changes become effective constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: